Please have your Confirmation of Cover ready for your claim application.
After submitting the form, our representative will reach out to you. If you do not receive a response within 24 hours, kindly contact us using the details below.
Notice:
Please be advised that we are currently experiencing a database system issue that began on May 14 and is still ongoing. As a result, some claims submitted during this period may not have been successfully processed or recorded in our system.
We sincerely apologize for any inconvenience this may have caused. To ensure that your claim is properly captured and processed, we kindly ask that you resubmit your claim at your earliest convenience.
Our team is actively working to resolve the issue as quickly as possible. We greatly appreciate your patience, understanding, and continued cooperation.
If you do not receive a response within 24 hours after resubmission, kindly contact us using the details provided below.
Thank you.
Ready to file an order claim?
Claim Application Form
Frequently Asked Questions
The claim service portal is a self-service platform that allows our customers to submit service requests for a first-step assessment schedule.
1. Fill out the claim form with all necessary information.
2. Review the information provided, and make sure all necessary information is correct.
3. Upon submission, you will receive an acknowledgment email confirming your claim submission and will be scheduled for a call thereafter.
Please expect a call from our claims team within one (1) to two (2) working days upon submission of the claim except Sundays and Holidays.
Upload up to five clear images (JPEG, PNG, HEIC, etc.) showing the damage to your equipment. Each image should be no larger than 20 MB.
On the “Service Detail” page, you will find your “Policy Number” as ” Confirmation of Cover No.” Or you can find it on the right upper corner of the Confirmation of Coverage.
Expect a call from our claims team within 1-2 business days. Processing time is 3-5 days within Metro Manila and 5-7 days outside Metro Manila after we schedule pickup, assuming the needed part is available. If the part is unavailable, processing may take up to 30 days (excluding weekends and holidays).
Need Help?
Talk to Our Claims Representative
Our operating hours are from Mondays to Saturdays 9AM – 5PM, except Sunday and Holidays.