Ready to file an order claim?

Claim Application Form

Please have your Confirmation of Cover ready for the claim application.
After submitting the form, our representative will reach out to you.

Confirmation of Cover (COC) Prefix (e.g., GGPH, SLPH, LAPH) Please Refer to FAQs for How to Find your Confirmation of Cover.
No Choosen File
(Max 20 MB)

I agree to the collection, processing, storing, sharing, and retention of my personal information by PGA Sompo Insurance Corporation (the "Company") for the purpose of processing my insurance policy/claim in accordance with the Company's Privacy Policy.

Fraud Warning: “Section 251 of the Insurance Code, as amended, imposes a fine not exceeding twice the amount claimed and/ or imprisonment of two (2) years, or both at the discretion of the court, to any person who presents or causes to be presented any fraudulent claim for the payment of a loss under a contract of insurance, and who fraudulently prepares, makes or subscribes any writing with intent to present or use the same, or to allow it to be presented in support of any claim.”

Disclaimer: We reserve the right to request for additional information/ documents when deemed necessary and this notification should not be construed as an admission of liability on the part of the insurer.

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Frequently Asked Questions

The claim service portal is a self-service platform that allows our customers to submit service requests for a first-step assessment schedule.

1. Fill out the claim form with all necessary information.

2. Review the information provided, and make sure all necessary information is correct.

3. Upon submission, you will receive an acknowledgment email confirming your claim submission and will be scheduled for a call thereafter.

Please expect a call from our claims team within one (1) to two (2) working days upon submission of the claim except Sundays and Holidays.

Upload up to five clear images (JPEG, PNG, HEIC, etc.) showing the damage to your equipment. Each image should be no larger than 20 MB.

On the “Service Detail” page, you will find your “Policy Number” as ” Confirmation of Cover No.” Or you can find it on the right upper corner of  the Confirmation of Coverage.

Expect a call from our claims team within 1-2 business days. Processing time is 3-5 days within Metro Manila and 5-7 days outside Metro Manila after we schedule pickup, assuming the needed part is available. If the part is unavailable, processing may take up to 30 days (excluding weekends and holidays).

Please read the Terms and Conditions in your Confirmation of Cover that can be downloaded from the Lazada App.

Need Help?

Talk to Our Claims Representative

Our operating hours are from Mondays to Saturdays 9AM – 6PM,except Sunday and Holidays.

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