Ready to file an order claim?
Claim Application Form
Please have your Confirmation of Cover ready for the claim application.
After submitting the form, our representative will reach out to you.
Frequently Asked Questions
The claim service portal is a self-service platform that allows our customers to submit service requests for a first-step assessment schedule.
1. Fill out the claim form with all necessary information.
2. Review the information provided, and make sure all necessary information is correct.
3. Upon submission, you will receive an acknowledgment email confirming your claim submission and will be scheduled for a call thereafter.
Please expect a call from our claims team within one (1) to two (2) working days upon submission of the claim except Sundays and Holidays.
Upload up to five clear images (JPEG, PNG, HEIC, etc.) showing the damage to your equipment. Each image should be no larger than 20 MB.
On the “Service Detail” page, you will find your “Policy Number” as ” Confirmation of Cover No.” Or you can find it on the right upper corner of the Confirmation of Coverage.
Need Help?
Talk to Our Claims Representative
Our operating hours are from Mondays to Saturdays 9AM – 5PM, except Sunday and Holidays.